"Triple Your Wins with a Self-Managed Team" and "Why Do Some People Have to be SOOOOO Difficult? Managing Difficult People in the Dental Practice"
Sandy Baird, MBA
Supported, in part, by Weave
- Check out this special video Sandy made for her upcoming St. Louis lecture!
9:00 AM - 4:00 PM
Educational Method: Lecture
"Triple Your Wins with a Self-Managed Team"
- The difference between a traditional team and a Self-Managed Team
- What a Self-Managed Team can do for your practice
- How to transform your current team into a Self-Managed Team.
- How to lead a Self-Managed Team.
- How a self-managed team enhances team engagement, production, and patient relationships
- Accountability and self-managed teams
- How to NOT be a BOSS but a LEADER.
ABOUT THE COURSE:
Struggling with disengaged co-workers, low patient compliance, flat or decreasing production, or too many no-shows? Ever feel like you are the only person on the team that is really paying attention or even cares! Attend this seminar and learn how changing the fundamental team structure of your practice can change you and your team’s lives. More than fifty years of evidence proves that Self-Managed Team structures can increase income by 30-50%, decrease employee turnover and absenteeism, increase customer service and loyalty, and reduce owner stress and responsibilities. With this type of results, your patients win, your team wins, and you win!
"Why Do Some People Have to be SOOOOO Difficult? Managing Difficult People in the Dental Practice"
- Why some people are so difficult
- How you and your practice create difficult people
- Four professional tools effective with difficult people
- How to use these tools in your practice
- How to manage your feelings when dealing with difficult people
- How to transform difficult patients into practice advocates
ABOUT THE COURSE:
At some point, everyone is faced with working or dealing with, “a difficult-person.” This is particularly true in a dental practice where patients undergoing treatment often experience feelings of fear and anxiety. Often these intense emotions can transform the mildest mannered person into a difficult-person. But the difficult ones are not always a patient but a team member, doctor, or perhaps yourself. Anyone can be affected by the intense, sensitive, and challenging work environment of a dental practice. Therefore, everyone from the front desk to the dentist needs a set of tools to help them successfully deal with difficult people. Attend this seminar and learn how to transform difficult people into practice advocates.
ABOUT THE INSTRUCTOR:
With an MBA, over thirty years of dental management experience, fifteen years of dental team coaching, and forty years married to a general dentist, Sandy Baird offers practices a wide selection of practice management services and solutions. Her advantageous perspective of first-hand “walked in your shoes” expertise from both the viewpoint of the dentist and team-members allows her to offer valuable and practical solutions. Sandy is also a passionate speaker and teacher; she eagerly shares her knowledge and insights with dynamic enthusiasm. Whether a consultant, coach, or presenter, Sandy can propel your practice into a future of greater success, rewards, and less stress. Financial relationship - Honorarium: Weave.