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​Kevin Henry

Friday, November ​15, 2019

  • Solving the Three Most Common Battles Between the Front and Back Office
  • The Top 10 Mistakes Dental Practices Make...How to Avoid Them

Solving the Three Most Common Battles Between the Front and Back Office

8:00 AM - 11:30 AM | ​​​​3 CDE
Educational Method: ​Lecture
Subject: ​Team Practice Management
Recommended for: Entire Staff

Fee: $10 | $20 after Oct. 17
Event Code: F10

COURSE OBJECTIVES:

  • Identify the daily challenges that affect team performance, productivity and patient care.
  • Dissect each battle and learn how to create systems the entire team can agree on.
  • Learn how to put these systems in place and attain cohesiveness in your team.
  • Practice verbal skills that will create better communication between your team members and build trust with your patients.
  • Discover how every team member can feel valued at the end of the day.

In this interactive, energizing course, Kevin will share clinical and administrative systems that strengthen respect, clarify expectations, remove roadblocks and leave both teammates and patients feeling better about the interaction. These simple, powerful tools and protocols can be implemented in the office immediately, transforming your team from frustrated to fantastic!


The Top 10 Mistakes Dental Practices Make...and How to Avoid Them

1:00 PM - 4:30 PM | ​​​​3 CDE
Educational Method: ​Lecture
Subject: ​Practice Management
Recommended for: Entire Staff

Fee: $10 | $20 after Oct. 17
Event Code: F23

COURSE OBJECTIVES:

  • Explore the biggest mistakes that cost a practice countless hours and resources and how to avoid these mistakes.
  • Learn how to maximize cohesiveness in your team.
  • Develop verbal skills that foster communication between team members and build trust with patients.
  • Discover how every team member impacts the bottom line.

In his years as the managing editor of Dental Economics and group editorial director for Dental Products Report, Kevin Henry has seen a lot of mistakes made by dental practices. Some have caused practices to lose team members, others to lose money. One even cost a dentist his license. Learn how to avoid the mistakes these practices made in this fast-paced, informative lecture that will have audiences thinking about the way they do business. In today’s competitive environment, dentists and dental team members need to know what they’re doing right ... and what can be improved. 


​Speaker Bio: Kevin Henry has more than 16 years in the dental publishing industry and is the former group editorial director for Dental Products Report and managing editor for Dental Economics. He now serves as the co-founder for IgniteDA.net, a community designed to empower, enlighten and educate dental assistants. Kevin was recently named as one of the top five influential voices in the industry on Twitter.  Financial Relationship - none reported
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