Members have free access to Peer Review through the Missouri Dental Association (MDA).
Peer Review helps to resolve the occasional disagreement between a dentist and a patient regarding dental treatment by providing an impartial and easily accessible means for resolving misunderstandings regarding appropriateness or quality of care. It is an important program for both dentists and patients as it provides a method by which members of the dental profession may provide expert and credible solutions to disagreements. It also avoids the high cost of litigation for both parties. Using Peer Review, the dentist may preserve his or her good reputation and integrity in the community.
Peer Review is structured in a manner that provides equal opportunity for each participant to be fully heard. To be eligible for Peer Review, the treatment in question must have occurred in the past 12 months, and must be related to either appropriateness of care or quality of treatment.
- Appropriateness of Care: the Peer Review Committee is to determine the professional acceptability of planned or completed treatments, consistent with diagnosis. Did the dentist provide appropriate treatment for the condition that existed?
- Quality of Treatment: the Committee seeks to determine the acceptability of completed treatment based on the standard of care expected by the profession. Was the treatment performed by the dentist done correctly?
Not all matters are accepted for MDA Peer Review:
- Any complaint that regards poor customer service, practice management or is concerning a staff member's behavior will not be accepted.
- Cases involving a fee or billing dispute are not accepted.
- If either party has contacted an attorney, even if litigation has not been initiated, the case will not be accepted.
- If a complaint already has been filed with the Missouri Dental Board, the case will not be accepted for Peer Review.
Because the MDA has a responsibility to the public and the profession, dentists who are not members of the association may also participate in Peer Review. Non-members must sign an agreement and pay a fee of $650.
For further information regarding the Peer Review process, contact Stacey Kloeppel, MDA Membership Manager, at (573) 634-3436.